Questions around wallet and account steps
Clear answers matter when your account path includes a wallet choice, a bank transfer reference, and phone verification. Our FAQ explains what to check before selecting DANA, OVO, GoPay or QRIS, plus what the cashier screen should show after you submit a request. We also describe the difference between a virtual account and a bank transfer through BCA, BRI, Mandiri or BNI.
If a status does not update, start with the receipt details and the account name shown in your cashier history. That keeps your follow-up specific and easier to resolve.
- DANA
- OVO
- GoPay
- QRIS